What is the status of my order?
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If signed in --
Select your order from the recent orders menu.
As a guest --
Click on the link in your confirmation email to check on your order status.
Can I cancel or make changes to my order?
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Orders cannot be changed or canceled on the website. Should you not be satisfied with your purchases, you may return them to CCM free of charge. Use our returns form
here
How long does it take to process my order?
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Please allow a delay up to 10 business days to receive your order. Delivery times may vary depending on your location and shipping option (Regular & Express). A shipping confirmation email will be sent to you once your package is ready.
Will I be charged for a product that did not ship?
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You will only be charged for a product once it has shipped.
Why did I not receive an order confirmation?
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Please allow up to 20 minutes to receive your order confirmation email. You may also want to check your spam folder. If you still have not received anything after 20 minutes, please feel free to contact our customer service team through our contact us form
here
Why did I not receive a shipping notification email?
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A shipping notification will only be sent out when your order is ready to ship. You may also want to check your spam folder. You may check the status of your order once you receive this e-mail. If you have not received the e-mail, your order has not yet been processed.
Will I receive a notification or a tracking number when my order ships?
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Yes, You will receive an email with tracking information when you order has shipped.
How do I track my order or delivery status?
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Refer to your shipment confirmation email to check on your order tracking status.
Does CCM sell gift cards?
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Unfortunately, gift cards are currently not available for sale or for use on our website. We do plan on having them in the near future. Please ensure to sign up to our newsletter in the footer of this website for the latest news and product updates.
Where do I enter a promotion code?
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Promo codes can be entered at the payment page in the checkout.
